As a form of responsibility to loyal consumers, Politron also offers Polytron Service Center services. This service exists because the products we produce are used and have existed since 1975. With decades of competition in the field of electronics, this company is always looking to get better.
As one of the companies producing original electronic products in Indonesia, this company must compete fiercely with foreign companies. As Indonesians are known to have a tendency to buy foreign products that are considered to be of higher quality than their own products.
This competition has led many electronic companies in Indonesia, especially Polytron, to continuously improve the services they can provide to their customers. This is made to keep listening to how complaints feel when using the product.
Eventually the Politron Service Center was created to make loyal customers feel that they are always listening to the complaints of consumers. The complaint will also be used as a material for our evaluation of the quality improvement of the products produced. Improvement is only aimed at increasing consumer confidence.
As a loyal customer who uses the products manufactured by Polytron, you need to understand what facilities and services are offered by the company. This is to keep you comfortable when you are using the products that the company produces.
How do I use the services offered?
Polytron as a company that produces electronic products produces many kinds of electronic devices of different types. In fact, the company has also succeeded in making smartphones that consumers can use very comfortably, just like smartphones in general.
A company called PT. Harutono Istana Technology has finally issued a Polytron Service Center that allows consumers to contact and visit directly when they experience complaints and difficulties related to product operations. The service is spread throughout Indonesia and there are a total of 55 service centers.
You can call 0-800-11100-99 by public phone or mobile phone. This figure is a quick alternative if you need the right answer regarding the following course of action: The presence of customer care makes it easy for customers to decide whether to bring the product to the nearest service or not.
Compared to when you are injured, it will determine whether you need to respond further to a particular hospital as a service center, with P3K or the nearest clinic as customer care. Customer care is a first aid for complaints related to product issues.
Types of Services Provided by the Politron Service Center
All companies always prioritize quality, because for them the value of a company’s success depends on customer satisfaction. Customer satisfaction is closely related to the quality of the product. Polytron products are constantly rigorously tested, from the design to the performance of electronic products.
The service provided by the service center is ready to repair the tool that filed the complaint until performance returns to normal. The employees working in this section already have very mature troubleshooting skills, so you don’t have to worry about whether your tool will work properly or not .
If you have difficulty bringing your electronics to the nearest Polytron service center, simply call and Polytron’s flagship mechanic will be right at your home. In addition, you can also write a complaint on social media pages in the form of Polytron’s official Facebook.
However, complaints filed through Politron’s official social media, including email, Facebook and Twitter, take longer and can take from 24 hours a day to up to seven days a week. However, complaints will continue to be answered in plain language and in the best possible way.
In some areas of Java and Bali, Politron promotes the ability to repair problematic goods within 24 hours. One such electronic item is an air conditioner. Although it has not yet reached all regions, we continue to improve our reputation by sending the best mechanics to all regions of Indonesia.
Politron’s service locations in Indonesia
Politron Service Center is located in West Jakarta, East Jakarta, Depok, Chilegon, Bekasi, Karawang, Bogor, Bandung, Tasikmalaya, Subang, Skabumi, Chilebong, Surakarta, Semarang, Pekalongan, Purwolejo, Yogyakarta, Kudus, Surabaya, Pasluang, Marang, Bojonegoro, Khediri, Madiung, Jember, Kupang, Denpasar, Mataram and Medan.
Then there are also Bandar Aceh, Palembang, Pekanbaru, Bandar Lampung, Pontianak, Samarina, Balikpapan, Jambi, Benkulu, Pankarpinang, Banjarmasin, Makassar, Batam, Padan, Musibanyuacin, Manad, Kendari, Sorong, Jayapura, Labuhambatu, Banyumas, Ambon and Pal.
If the city you live in doesn’t show up in the list, you don’t have to worry. The Polytron service that has always been favored is that if a consumer wants to repair a product directly by a Polytron employee, the mechanic is ready to work outside of town.
But, of course, there are additional costs you have to bear when you want to ask a mechanic to come directly to your area. The additional cost is in the form of transportation costs that you have to bear so that the mechanic can successfully arrive in your city and resolve any issues related to your product.
Another option is for customers who send the problematic product to their local service center to first contact Polytron so that they can understand and record complaints about what happens to the Polytron product they are currently using.
Additional information on the benefits of Polytron products
The strength of this company is that employees must seek a sense of “one family”. Professionalism is very much demanded of employees from the company, but this sentiment needs to grow over time.
Subsequently, the existence of the Polytron Service Center was a form of “customer focus” and “social responsibility” by Polytron employees to customers. This goal must be achieved in order to maintain the company’s core values.
In addition, through complaints from consumers, we will always do non-stop learning as a company. You want to learn from mistakes and realize that a perfectly created product still has some shortcomings when used.
The presence of a service center that is widely spread throughout Indonesia is also a form of improving service to customers, so that existing problems can always be dealt with quickly and quickly. In addition, we continue to add service centers in each city as necessary.
With the benefits and services offered, there is no need for any other reason not to purchase electronic products manufactured by PT. Harto Noistanajayaini. By using Polytron products, we also love domestic products, which are no less good compared to foreign products.
The quality offered is also comparable to the price offered. You don’t have to worry about the service of electronic products. Choose and use electronic devices with excellent services such as Politron Service Center.