If this issue occurs, contact the PDAM call center
The PDAM call center is a mandatory service for residents. This is because the acquired aquatic devices often have problems. PDAM stands for Regional Drinking Water Company. These are state-owned enterprises that regulate the distribution of water to citizens. This company has been moving for a long time and is used by the majority of citizens.
The problems encountered by the inhabitants themselves can be of various kinds. Basically, it is necessary to complain about these problems so that you, as a consumer, do not feel disadvantaged. However, most consumers do not know when any conditions should be turned to the service center. In fact, there are many conditions when consumers have to contact him.
Among these many conditions are some of the most urgent. In this state, contacting the PDAM call center is mandatory. The hesitant and lazy nature of contact can no longer be tolerated when this problem comes. To be clear, here’s an overview of some of the issues that make it mandatory for consumers to contact a call center.
Water does not flow normally as usual
The first problem that makes customers obliged to contact a call center is when water does not flow normally. Usually this condition causes the flow to be little or even nothing at all. There are several problems that can cause a violation of this water flow. The first problem usually lies in the customer’s service pipeline.
The customer service pipe is the initial source of water flow for the consumer. If there is a problem with the pipeline, then all consumers will be affected. By contacting the PDAM call center , the check can be carried out directly. That’s because the customer’s official channel is definitely adjacent to headquarters.
In addition to solving the initial part, pipes in other positions can also face problems. The first problem usually concerns a blockage. When the flow is blocked, the water will not flow normally. In addition to clogging, leaks may also occur. Detecting these leaks is time-consuming.
By contacting the PDAM call center , a team of experts will be deployed immediately so that this problem can be solved. In addition to problems, stagnant water flow can also be caused by technical problems. It is possible that repairs are carried out on one section of the pipe. By contacting CS, it will be known when the repair will be completed.
The last option, which is the worst problem, has to do with the disruption of production. Usually, production interruptions occur due to insufficient supply of raw materials. This shortage of supplies most often occurs due to drought problems. However, it can also be caused by natural disasters such as floods.
In fact, the supply of raw materials will also be suffocated if the electricity in the center goes out. By communicating with the PDAM call center about this, you will know the problem that is happening, so that you no longer feel upset without knowing for sure. It was certainly an intelligent decision.
Turbid and dirty conditions of running water
Except in cases where the flow rate is abnormal, it is necessary to contact the call center even when the state of the water seems to be cloudy or dirty. Of course, this is dangerous, because dirty water can cause various kinds of diseases. While it’s still safe, dirty water can also make users feel uncomfortable using it.
When contacting the PDAM call center , the reasons why cloudy conditions may occur will be explained and when the problem will be solved. Usually this dirty state occurs when the water flow previously stagnated. When it sags, it is most likely due to a pipe leak.
This pipe leak further increases the possibility of water deposits. The sediment is definitely not clean. However, this problem will not last long. If the dirty condition is actually caused by sediment due to a leak, the CS will advise you to remove the water that comes out first.
After some time, the water that flows out becomes clean, as the dirty sedimentary water has run out. In fact, the problem of dirty water will be more difficult if it is caused by supply measures. Under normal conditions, the flow rate will have a standard pressure, so the entire section of the pipe is not full.
Since it is often in an incomplete state, the top of the pipe is more likely to cause dirt. When the dirt has increased a lot, there will be a problem if the pressure increases. Due to the increased pressure, the top is filled with dirt irrigated with water. This causes the water to be contaminated with such impurities.
When contacting the PDAM call center and the problem that is caused by this, it is definitely advisable to wait until the pipe is clean. However, the CS will inform you that the waiting time before the water is clean will be slightly longer. In addition, it will also be alerted when the flow normalizes again.
Fees do not match estimates
It is necessary to contact the call center even if the account obtained is too large and beyond expectations. In fact, when the account does not match, an error may occur in the system and you will receive a refund. However, this condition is very rare. Usually, the form of this problem is only a message so that similar problems do not occur.
When a PDAM call center is contacted due to an inconsistency in the account, the first thing that will be explained has to do with the habit of not turning off the water tap perfectly. If this happens, it could happen that the droplets continue to come out all night. Of course, this condition can cause the bill to swell if it is done every day.
Therefore, after use, be sure to close the tap perfectly. If you feel that you have closed the battery perfectly, another problem is often caused by leaks in consumer pipes. When the consumer’s pipe leaks, water will constantly flow.
This caused the bills to soar drastically. If such a possibility exists, the CS will directly communicate it with the specialist. After the communication, the specialist will come to your home and look for which parts have leaks.
But since the report was made after the leak, the previous bill still had to be paid. That’s because you don’t report this issue regularly. In fact, when contacting the call center, you will be advised to check the meter regularly. The cost of billing will always be the same as on the meter.
You yourself already need to know the amount of daily use that is usually carried out. If you feel abnormal when checking the quantity, it would be better if you contacted PDAM directly. With this in mind, bad options such as large price fluctuations are avoided.
How to contact the call center
To contact the call center, you must first know the number. This is because the PDAM call center number is not like other companies whose conditions are centralized. PDAM uses different call centers for each region. Usually, each city has its own call center.
If you are confused about finding a call center, you can look directly at the company’s social media. In each city, their own social media has been created. With him, you can contact him through a short message on social networks. PDAM is usually the most active on twitter.
Make sure you use the call center quickly. It will be a bad experience if the problem is felt and you can’t do anything. After all, contacting a call center is not a complicated matter. In fact, your neighbor must also have his contacts. With it, you can still contact the PDAM call center directly .